FAQ

How Do I Place An Order?

Select an item you like then select color, size, quantity and click on "add to cart" then continue shopping until you are ready to complete your purchase. After you have made your final selections, click “Checkout" to complete your order.

How Will I Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been placed. 

Can I Add or Remove Items From My Order Once It Is Submitted?

Once your order has been submitted, we begin processing your order, during this time we cannot add or remove items from your order.

Can I Cancel My Order After It Has Been Placed?

Once your order is submitted you cannot cancel it.

What If An Item Is Out Of Stock?

If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.

How Do I Check My Order Status?

An update to your order will be sent to the email address that was given on checkout, you will receive email (or text) updates with order information as it progresses.

How do I return or exchange an item?

If you need to return or exchange an item purchased from our site, please email info@rigmachineco.com with the details of the item to be sent back.